Refund policy

We want you to love your Kymee piece. If not, we’re here to help.

Windows

  • Returns: within 7 business working days of delivery.
  • Exchanges (size/style): within 15 business working days of delivery.
  • First exchange on an order is free (domestic). Additional exchanges may attract a ₹250 handling fee.

Eligibility

  • Unused & unworn, with all tags, Kymee box/pouch, and any free gifts intact.
  • Return requests must be placed from the original delivery address.
  • Sale/clearance and “final price” items: exchange or store credit only (no refund).
  • Personalized/engraved, pierced jewelry (earrings/nose pins), and gift cards: non-returnable for hygiene & customization reasons (unless damaged/incorrect on arrival).

How to initiate

  1. Submit a request via Returns Portal: kymee.in/returns (add your portal link), or contact 📧 support@kymee.in / 📲 +91 95586 08708 with Order ID & reason.
  2. Upload 2–3 photos (and the unboxing video if the issue is damage/missing).
  3. Choose Refund / Exchange and confirm pickup details.

Reverse pickup & self-ship

  • We arrange reverse pickup for most pin codes.
  • If your pin code isn’t serviceable, please self-ship using a trackable courier; we reimburse up to ₹100 against valid receipt.

Fees & refunds

  • Refunds (prepaid): to original payment method; COD: to UPI/bank.
  • Return handling fee: ₹99 (deducted from refund) to cover reverse logistics & processing. (Waived if we shipped a damaged/incorrect item.)
  • BOGO/bundle offers: partial returns → refund as Kymee Wallet credit only. Full returns of all items follow standard rules.
  • TAT: Refunds are initiated 3–5 business working days after QC at our facility (banks may take extra time to reflect).

Damage / missing / tampering claims

  • Report within 24–48 hours of delivery with an unboxing video showing the sealed package being opened, plus photos of the item & outer shipping label.
  • If verified, we’ll arrange a free replacement / repair / refund.

Packaging for returns

Use the original Kymee box/pouch + outer protective carton. Seal well. Include invoice & freebies. Poor/loose packaging that leads to damage may invalidate the claim.

Kymee Reserve perks

  • Reserve: first exchange always free.
  • Reserve+: extended exchange window to 20 days (other rules apply).