Material creates thoughtfully designed tools...

1) Manufacturing Defects (30-Day Assurance)

• If you experience a manufacturing defect within 30 days of delivery (e.g., clasp failure, stone setting defect), we’ll repair or replace the item at no charge, including both-way shipping.

2) 12-Month Color-Care (18k Vermeil)

• Every Kymee vermeil piece includes one complimentary re-plating & polish within 12 months of invoice
• Inbound shipping to our service center is customer’s responsibility (or you may self-drop); Kymee covers return shipping back to you.
• AT: 7–10 working days from receipt (may vary with volume/festivals).

3) Lifetime Care (post 12 months)

• Kymee Lifetime Warranty on Plating Policy
• At Kymee, we stand by the quality and craftsmanship of our jewelry. To ensure our customers enjoy their pieces for a lifetime, we proudly offer a Lifetime Warranty on Plating Service.
• What’s Included
• Customers are entitled to unlimited plating services for any Kymee jewelry purchased.
• This warranty covers re-plating of the product to restore its original finish.
• Customer Responsibility
• Customers will be responsible for two-way shipping charges.
• Kymee will generate and arrange the pickup from the customer’s location for the product to reach our service premises.
• Once plating is completed, Kymee will dispatch the product back to the customer, with shipping charges payable by the customer.

Conditions

• This warranty applies only to plating and does not cover:
• Physical damage, breakage, or missing parts.
• Normal wear and tear beyond plating.
• Unauthorized repairs or modifications done by third parties.
• Customers must provide proof of purchase (order number or invoice).
• The product must be properly packed by the customer at the time of pickup to avoid transit damage. Kymee will not be responsible for damage or loss during shipping.
• Service timelines may vary depending on the nature of the work and logistics. Customers will be informed accordingly.
• How to Avail
• Customers may contact our support team at [care@kymee.in] to initiate a plating request.
• Once approved, Kymee will generate and arrange the pickup and share the estimated service timeline.