We want you to love your Kymee piece. If not, we’re here to help.

Windows

• Returns: within 7 business working days of delivery.
  
• Exchanges: within 15 business working days of delivery.

Eligibility

• Unused & unworn, with all tags, Kymee box/pouch, and any free gifts intact.
  
• Return requests must be placed from the original delivery address.
  
• Sale/clearance and “final price” items: exchange or store credit only (no refund).
  
• Personalized/engraved and gift cards: non-returnable for customization reasons (unless damaged/incorrect on arrival).
• If the customer orders the wrong ring size/metal, the item is non-returnable & non-exchangeable, but we will resize or replace it with a charge.
  

How to initiate

1. Submit a request via Returns Portal: kymee.in/returns (add your portal link). or Contact 📧 care@kymee.in / 📲 +91 95586 08708 with Order ID & reason.
   
2. Upload 2–3 photos (and the unboxing video if the issue is damage/missing).
   
3. Choose Refund / Exchange and confirm pickup details.
   

Reverse pickup & self-ship

• We arrange reverse pickup for most pin codes.
  
• If your pin code isn’t serviceable, please self-ship using a trackable courier; we reimburse up to ₹100 against valid receipt.
  

Fees & refunds

• Refunds (prepaid): to original payment method; COD: to UPI/bank.
  
• Return handling fee: ₹99 (deducted from refund) to cover reverse logistics & processing. (Waived if we shipped a damaged/incorrect item.)
  
• BOGO/bundle offers: partial returns → refund as Kymee Wallet credit only. Full returns of all items follow standard rules.
  
• TAT: The refund process takes 3–5 business working days after QC at our facility.(Banks may take extra time to reflect the refund.)

Exchange Policy

• For exchanges, we will dispatch the replacement product once we have received your return and completed QC on the returned item.
• You will be notified via email/SMS once your exchange has been processed and the new product has been shipped.
  

Damage / missing / tampering claims

• Report within 24–48 hours of delivery with an unboxing video showing the sealed package being opened, plus photos of the item & outer shipping label.
  
• If verified, we’ll arrange a free replacement / repair / refund.
  

Packaging for returns

Use the original Kymee box/pouch + outer protective carton. Seal well. Include invoice & freebies. Poor/loose packaging that leads to damage may invalidate the claim.

Kymee Reserve perks

• Reserve: first exchange always free.
• Reserve+: extended exchange window to 20 days (other rules apply).